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Frequently asked questions
Shipping Process Overview
At IronMountainLabz, we ensure a seamless shipping process to deliver your orders efficiently. Here’s a breakdown of our shipping procedure:
- Expect your packages to reach the courier and be delivered to you within a timeframe of 5–12 business days. In the rare instance that your package doesn’t arrive within this period, our dedicated customer service team is ready to assist promptly.
- Our shipping process begins with daily dispatches from the EU, where packages are securely packed into substantial boxes, often containing multiple orders. Upon arrival in the USA, these consolidated boxes are seamlessly handed over to USPS for the final leg of local shipment. This strategic approach ensures a secure and trouble-free entry into the USA, minimizing the risk of any importing issues.
- Rest assured, IronMountainLabz is committed to delivering your orders efficiently and with the utmost care throughout the entire shipping journey.
- Our shipping strategy at IronMountainLabz is designed to be both cost-effective and secure. Unlike the prohibitively expensive option of shipping large boxes overnight, we prioritize an approach that ensures affordability without compromising on safety and efficiency. This benefits both parties involved in the transaction, providing a reliable and economical solution.
- For swift and dependable shipping, IronMountainLabz employs priority international mail. Most orders are delivered within a timeframe of 4–9 days, ensuring a timely arrival of your products. To keep you informed, each order is assigned a tracking number, which can be conveniently accessed on usps.com. Upon receiving your tracking number, allow 48-72 hours for the latest updates on the USPS website.
- At IronMountainLabz, we believe in keeping you informed every step of the way. With every order, we send out an email receipt for your records. If, for any reason, you don’t receive an email receipt within 24 hours of placing your order, please reach out to us. It could be an indication of an incorrect email address or the email landing in your spam folder. We’re here to assist you promptly.
At IronMountainLabz, we want to ensure a smooth shipping experience, but it’s essential to note that we are not responsible for undelivered packages due to an incorrect shipping address or packages left unclaimed at the post office. Orders over $100 qualify for free shipping, while orders exceeding $150 will require a signature upon delivery. If you prefer no signature requirement, please leave a note during checkout.
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- Our commitment is to provide you with a reliable and transparent shipping experience. For any queries or concerns regarding your shipment, our customer service is here to assist you. IronMountainLabz is dedicated to ensuring your research journey is hassle-free and backed by a secure and efficient delivery process.
International Shipping Policies
- We ship worldwide, including the USA. However, there are a few exceptions. Refunds or reshipping through international reshippers are not supported. Loss, damage, or confiscation during reshipping disqualifies refunds. Ensure compliance with local laws and reshipper terms.
- International shipping typically takes 8 to 17 days, subject to customs delays. While we cannot guarantee specific timelines, customs is the primary factor influencing delivery times.
- Email us at [email protected] promptly. If the order hasn’t shipped, we can assist in changing the address for you.
- Tracking updates via email begin within 1–3 business days. In case of issues, contact us for a resolution, which may involve signing a legal affidavit for a free reship.
Payment
- Visit our checkout page to explore our multiple payment options, tailored to your preference and subject to periodic updates.
- Yes, we accept Venmo as a convenient payment option for your orders. During the checkout process, you can select Venmo as your preferred payment method.
- Absolutely! We offer Paypal as a secure payment method for your orders. Simply choose Paypal during checkout to complete your purchase seamlessly.
- Yes, we do accept cryptocurrency payments. At IronMountainLabz, we understand the importance of providing flexible payment options, and cryptocurrency is one of them. Select the cryptocurrency option at checkout, and follow the provided instructions for a smooth transaction.
- Yes, we prioritize the security of your payment information. Whether you choose Venmo, Paypal, or Cryptocurrency, rest assured that your transaction details are handled with the utmost care and encrypted for security.
- Unfortunately, we currently do not support the option to combine multiple payment methods for a single order. Please choose the most convenient method for your purchase during checkout.
Policies
- Yes, we offer refunds in case of order cancellation or issues. The refund process may take up to 21 days, depending on banking procedures.
- We do not accept returns.
Products
- Stored in a cool, dry place away from direct sunlight, our products typically maintain their quality for up to three years. We assure you that all products shipped have sufficient shelf life, providing you with reliable and effective substances.
- Should you encounter any issues or dissatisfaction with your order, please reach out to us at help@ironmountainlabz.com. Our dedicated support team is ready to assist you promptly and ensure your satisfaction.
- Our shipping method, originating from Europe, prioritizes safety and delivery assurance. If you experience any shipping-related concerns or notice changes in shipping costs, feel free to contact us for resolution.
