Frequently asked questions

• Expect your packages to reach the courier and be delivered to you within a timeframe of 5–12 business days. In the rare instance that your package doesn’t arrive within this period, our dedicated customer service team is ready to assist promptly.

• Our shipping process begins with daily dispatches from the EU, where packages are securely packed into substantial boxes, often containing multiple orders. Upon arrival in the USA, these consolidated boxes are seamlessly handed over to USPS for the final leg of local shipment. This strategic approach ensures a secure and trouble-free entry into the USA, minimizing the risk of any importing issues.

• Rest assured, IronMountainLabz is committed to delivering your orders efficiently and with the utmost care throughout the entire shipping journey.

• Our shipping strategy at IronMountainLabz is designed to be both cost-effective and secure. Unlike the prohibitively expensive option of shipping large boxes overnight, we prioritize an approach that ensures affordability without compromising on safety and efficiency. This benefits both parties involved in the transaction, providing a reliable and economical solution.

• For swift and dependable shipping, IronMountainLabz employs priority international mail. Most orders are delivered within a timeframe of 4–9 days, ensuring a timely arrival of your products. To keep you informed, each order is assigned a tracking number, which can be conveniently accessed on usps.com. Upon receiving your tracking number, allow 48-72 hours for the latest updates on the USPS website.

• At IronMountainLabz, we believe in keeping you informed every step of the way. With every order, we send out an email receipt for your records. If, for any reason, you don’t receive an email receipt within 24 hours of placing your order, please reach out to us. It could be an indication of an incorrect email address or the email landing in your spam folder. We’re here to assist you promptly.

• At IronMountainLabz, we want to ensure a smooth shipping experience, but it’s essential to note that we are not responsible for undelivered packages due to an incorrect shipping address or packages left unclaimed at the post office. Orders over $100 qualify for free shipping, while orders exceeding $150 will require a signature upon delivery. If you prefer no signature requirement, please leave a note during checkout.

• Our commitment is to provide you with a reliable and transparent shipping experience. For any queries or concerns regarding your shipment, our customer service is here to assist you. IronMountainLabz is dedicated to ensuring your research journey is hassle-free and backed by a secure and efficient delivery process.

If your order is returned to us due to an incorrect or incomplete shipping address, or if it’s unclaimed by you, the following policies apply:

• Restocking Fee for Reshipping:

If the order is returned to us and you request that it be reshipped, a restocking fee will apply. This fee covers the cost of handling, restocking, and preparing your order for reshipment.

• Invalid Shipping Address:

In cases where the provided shipping address is incorrect or invalid and the package is returned to us, you will be charged a full restocking fee before we can ship out another package. This fee is necessary as the error was caused by the incorrect information provided during checkout.

Please ensure that your shipping address is correct before completing your order to avoid these charges.